In the Encourage phase the focus is on the formulation of a documented Action Plan based on the CLS360 feedback results with a CLS360 Certified Consultant.

The focus of the 2nd Debrief session is threefold:

  1. To check-in on where the Leader is regarding their feedback results since the first Debrief Session. What stage is the Leader in: (1) awareness; (2) ownership; (3) motivation

  2. To help the leader go to the next stage. Note: without the previous stages being met, it is pointless to develop a concrete action plan.

  3. To develop an Action Plan from the CLS360 results.

This then paves the way for the coaching process.

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